River Journeys

Privacy Policy

River Journeys ("we", "us", "our") operates travel services and publishes content about river routes, history, tours, and related activities. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website or use our services.

Information We Collect

We collect information that helps us provide services, process bookings, and communicate with you. This includes:

• Contact details: name, email address, phone number, mailing address.
• Booking and travel details: tour selections, travel dates, passenger names, special requests.
• Payment information: payment method and billing address. (Note: payment card details are processed by our third-party payment providers and are not stored by us except as permitted by law.)
• User content: photos, reviews, or messages you provide when interacting with our site or services.
• Technical data: information your browser sends when you visit (such as IP address, browser type, and access times) used for security and service delivery.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and manage bookings and tours.
• Respond to inquiries, requests, and customer support needs.
• Send confirmations, updates, and important service notices.
• Improve our website, services, and user experience.
• Comply with legal obligations and prevent fraud or abuse.
• Publish reviews and photos you submit, with your permission.

Sharing and Disclosure

We may share personal information in limited circumstances:

• Service providers: with partners who assist with bookings, payments, travel arrangements, and customer service.
• Legal requirements: when required by law, to respond to legal process, or to protect rights, property, or safety.
• Business transfers: in connection with a merger, sale, reorganization, or acquisition of assets.

We require third parties to protect personal information and use it only for permitted purposes.

Storage and Retention

We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and purpose.

Security

We implement reasonable administrative, technical, and physical measures designed to protect personal information. While we strive to protect data, no transmission or storage system is completely secure. You should never send highly sensitive personal information (such as passport numbers or full payment card numbers) by insecure channels unless requested and guided by us.

International Transfers

Because we operate globally, personal information may be transferred to and processed in countries other than your residence. We take steps to ensure adequate protections are in place for such transfers in accordance with applicable law.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.

To exercise these rights or ask questions, contact us using the details below. We will respond according to applicable law.

Children's Privacy

Our services are not intended for children under 13 (or a higher age where required by local law). We do not knowingly collect personal information from children without parental consent. If we learn that we have collected such information, we will take steps to delete it promptly.

Third-Party Sites and Services

Our website may contain links to third-party websites, platforms, or services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our site with a revised effective date. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact: